Terms of Service

Last updated: January 3, 2026

From everyone at Vibescreen, thank you for using our product. We’re building an AI-native hiring platform to help teams run structured screening and interviewing earlier in the hiring funnel, generate evidence-backed artifacts (like transcripts, summaries, and rubric coverage), and move faster without losing the human judgment that matters.

Because we don’t know every customer personally, we need some Terms of Service ("Terms") to help keep things clear, safe, and predictable.

When we say "Company", "we", "our", or "us" in this document, we are referring to Vibes Global FZ-LLC (doing business as “Vibescreen”).

When we say "Services", we mean our websites, applications, and related services, including any associated desktop or mobile apps, APIs, and integrations we make available.

When we say "Customer", we mean the organization that enters into an account with us.

When we say "Authorized Users", we mean individuals the Customer permits to use the Services under the Customer’s account (for example: recruiters, hiring managers, interviewers, and administrators).

When we say "Candidates", we mean individuals who participate in a screening, interview, assessment, or hiring workflow facilitated by the Services.

When we say "You" or "your", we mean the person or organization using the Services (depending on context).

We may update these Terms in the future. If we make a significant change, we will update the "Last updated" date at the top and take other reasonable steps to notify account holders. When you use our Services, you agree to the latest Terms.

These Terms contain a limitation of our liability.

If you violate these Terms, we may suspend or terminate your account. That’s a broad statement and it means you need to place trust in us. We do our best to deserve that trust through clear policies, strong security practices, and responsive support.

1. Account Terms

  1. You’re responsible for your account. You are responsible for maintaining the security of your account credentials and for ensuring your Authorized Users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this obligation.
  2. You must provide accurate information. You must provide accurate information when creating an account and keep it reasonably up to date.
  3. Humans only for account creation. Accounts registered by "bots" or other automated methods are not permitted, unless explicitly authorized by us in writing (for example, for API-based provisioning).
  4. Authorized Users. Customer is responsible for all activity under its account, including activity by Authorized Users, and for ensuring Authorized Users comply with these Terms.
  5. Authority. If you are using the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
  6. Minimum age. You may not use the Services if you are not legally permitted to do so in your jurisdiction. Candidates must be at least the minimum working age required by applicable law for the relevant role and location.

2. Acceptable Use (Use Restrictions)

You may not use the Services to do anything illegal, harmful, or abusive. This includes, but is not limited to:

  1. attempting to gain unauthorized access to systems or data;
  2. interfering with or disrupting the integrity or performance of the Services;
  3. sending malware, spam, or abusive content;
  4. using the Services to violate the rights of others (including privacy, publicity, or intellectual property rights);
  5. misrepresenting your identity or the identity of a Candidate or Authorized User;
  6. using the Services to make or facilitate unlawful employment decisions, including unlawful discrimination;
  7. requesting or collecting sensitive information through the Services unless you have a lawful basis and meet all legal requirements for doing so;
  8. using the Services for covert surveillance or to monitor individuals in a way that violates applicable law.

Because Vibescreen is used in hiring, we also expect Customers to use it responsibly and lawfully, including complying with applicable employment, privacy, and AI-related laws.

We may suspend or restrict access if we believe your use creates a security risk, violates these Terms, or harms other users.

3. Customer Responsibilities (Hiring Workflows)

  1. You control your hiring decisions. Vibescreen provides tools to facilitate screening, interviewing, and evaluation. Customers remain solely responsible for all hiring decisions and for ensuring those decisions comply with applicable law.
  2. Role configuration and instructions. Customer is responsible for configuring roles, rubrics, calibration profiles, interview stages, and evaluation criteria, and for ensuring those are appropriate and lawful for the role.
  3. Candidate notices and consents. Customer is responsible for providing required notices and obtaining any required consents from Candidates (for example, consent to recording, where required by law). Vibescreen may provide configurable templates or UI, but Customer remains responsible for compliance.
  4. Recording laws. If audio/video recording or transcription is enabled, Customer is responsible for ensuring compliance with applicable recording and consent laws (including two-party consent jurisdictions where applicable).
  5. No illegal screening. Customer may not use the Services to request or collect sensitive information unless Customer has a lawful basis and follows applicable requirements.

4. AI Features and Outputs

  1. AI-generated outputs are probabilistic. Some features generate or transform content (e.g., transcripts, summaries, rubric coverage, suggested follow-up prompts). These outputs may be incorrect or incomplete.
  2. You must use human judgment. Customers must use human review and judgment before relying on AI-generated outputs for decisions that could materially affect a Candidate.
  3. No guarantees of outcomes. We do not guarantee that use of the Services will result in any particular hiring outcome, improvement in diversity, reduction in bias, or compliance result.
  4. Customer-provided prompts and materials. If you supply prompts, rubrics, or evaluation criteria, you are responsible for them and for ensuring they do not violate law or third-party rights.

5. Payment, Refunds, and Plan Changes

  1. Free plans/trials. If we offer a free plan or free trial, we will describe the terms at signup.
  2. Billing. Paid subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). You authorize us (and our payment processor) to charge applicable fees and taxes.
  3. Taxes. Fees are exclusive of taxes unless stated otherwise. Customer is responsible for applicable taxes, levies, or duties, except where we are required to collect them.
  4. Refunds. Fees are non-refundable except where required by law. We do not automatically provide prorated refunds for unused time. However, we may provide refunds or credits at our discretion (for example, if you cancel shortly after purchase or if there is a billing error).
  5. Plan changes. If you upgrade or downgrade a plan, changes take effect as described at the time of the change (for example: immediately or at the next billing cycle).
  6. Price changes. We may change prices. If we change prices for an existing subscription, we will provide at least 30 days’ notice when reasonably possible.

6. Cancellation and Termination

  1. Cancellation by Customer. Customer is responsible for properly canceling its account through the method we provide (for example, an in-app cancellation flow). Written requests to cancel (email/phone) are not automatically treated as cancellation unless we confirm it.
  2. Effect of cancellation. Upon cancellation, Customer access to the Services ends at the end of the current billing period unless stated otherwise at cancellation.
  3. Termination for cause. We may suspend or terminate access to the Services for cause, including violation of these Terms, security risk, or non-payment.
  4. Data after cancellation. After cancellation or termination, Customer Data may be deleted according to our retention practices and agreements. See our Privacy policy for more information.

7. Modifications to the Services

  1. We may modify the Services from time to time (for example, add or remove features, change UI, or update integrations).
  2. We may discontinue features or parts of the Services. When feasible, we will give reasonable notice if a change materially reduces core functionality of a paid plan.

8. Uptime, Security, and Privacy

  1. As-is / as-available. The Services are provided on an "as is" and "as available" basis. We do not provide service-level guarantees unless a separate SLA is agreed in writing.
  2. Security. We take security seriously and use measures designed to protect data. No system is perfectly secure, and you accept that risk when using online services.
  3. Privacy. You agree that we may process information as described in our Privacy policy.

9. Subprocessors and Third-Party Services (Integrations)

  1. We use third-party vendors (subprocessors) to operate the Services (e.g., hosting, storage, email delivery, analytics, transcription, and AI model providers).
  2. If you enable integrations (for example, an ATS like Greenhouse, Lever, Workable, Ashby, Teamtailor, SAP SuccessFactors, or Recruitee), you authorize us to exchange data with those services as configured by you.
  3. Third-party services are governed by their own terms and policies. We are not responsible for third-party services.

10. Intellectual Property and Content Ownership

  1. Your content is yours. Customer and its users retain ownership of content they submit to the Services, including Candidate information and interview artifacts ("Customer Data").
  2. License to provide the Services. You grant us a limited license to host, process, transmit, and display Customer Data solely to provide, maintain, and secure the Services and as otherwise permitted by these Terms and our Privacy policy.
  3. Training and improving our AI (opt-out).
    • What we may use. To develop, test, and improve Vibescreen and our AI systems, we may use (i) interview transcripts, (ii) anonymised rubric outputs and evaluations, and (iii) other interview-related metadata and derived artifacts.
    • Opt-out. Customers may opt out of having their Customer Data used for these purposes by contacting us at privacy@vibescreen.com. If a Customer opts out, we will not use their Customer Data for training/improvement going forward (subject to technical and legal limitations).
    • Candidates. Where enabled, Candidates may opt out of training/improvement use before starting an interview. If a Candidate opts out, we will not use that Candidate’s interview content for training/improvement.
    • De-identification and safeguards. Where feasible, we apply measures designed to reduce privacy risk such as de-identification, aggregation, access controls, and internal policies limiting who can access training data.
    • No sharing. We do not share Customer Data with other customers, and we do not use one customer’s confidential data to benefit another in a way that exposes the customer’s confidential information.
    • Third-party model providers. Because we build on third-party models, some training or improvement may involve sending data to third-party AI model providers acting as our subprocessors, under contractual controls and security measures. We do not sell Customer Data.
  4. Our IP is ours. We (and our licensors) own all right, title, and interest in the Services, including all intellectual property rights.
  5. Feedback. If you provide feedback or suggestions, you grant us a right to use it without restriction or compensation.

11. Confidentiality

  1. Each party may receive confidential information from the other in connection with the Services.
  2. Each party agrees to protect the other party’s confidential information using reasonable care and not to use it except as needed to perform under these Terms.
  3. Confidential information does not include information that is publicly available through no fault of the receiving party, was lawfully known before disclosure, is independently developed, or is rightfully received from a third party without restriction.
  4. A party may disclose the other party’s confidential information if required by law or legal process, but will (where legally permitted) provide prompt notice and cooperate with reasonable efforts to limit disclosure.

If you believe content in the Services infringes your copyright, please contact us at legal@vibescreen.com with sufficient information for us to investigate, including:

  • identification of the copyrighted work,
  • identification of the allegedly infringing material,
  • your contact information, and
  • a statement you have a good faith belief the use is not authorized.

We may remove content and terminate repeat infringers where appropriate.

13. Disclaimers

  1. No warranty. We disclaim all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  2. No guarantee of accuracy. We do not warrant that the Services (including AI-generated outputs) will be accurate, complete, or error-free.

14. Limitation of Liability

To the maximum extent permitted by law:

  1. The Company will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, goodwill, use, data, or other intangible losses.
  2. The Company’s total liability for all claims relating to the Services will not exceed the amounts paid by Customer to the Company for the Services in the 12 months immediately preceding the event giving rise to the claim, or $100 USD if Customer has not paid anything.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Indemnification

Customer agrees to indemnify and hold harmless the Company and its affiliates, officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Customer Data,
  • Customer’s use of the Services,
  • Customer’s hiring decisions and employment practices, or
  • violation of these Terms or applicable law by Customer or its Authorized Users.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC).

Any dispute arising out of or relating to these Terms or the Services will be brought in the courts of the DIFC, and you consent to that jurisdiction and venue.

We may update these Terms if we change our contracting entity (for example, if we form a U.S. entity and migrate contracts). If we do, we’ll notify account holders and update the "Last updated" date above.

17. Miscellaneous

  1. Entire agreement. These Terms and any order form, SLA, or DPA incorporated by reference are the entire agreement between you and us regarding the Services.
  2. Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the rest will remain in effect.
  3. Assignment. You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, or sale of assets.
  4. No waiver. Failure to enforce a provision is not a waiver.
  5. Export compliance. You agree to comply with applicable export control and sanctions laws.

18. Contact

Questions about these Terms?

Mailing address: Vibes Global FZ-LLC, FOAM2715, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates